REFUND AND RETURNS POLICY

Thank you for choosing Atollun LLC! We are committed to ensuring your satisfaction with your purchase. If you have any questions about your purchase, please carefully read our refund and return policy below.

1. Refund and Return Conditions

Last Sale: All products sold through our online store are for final sale unless there is a defect.

Defective Products: If you receive a product that is defective, damaged, or does not match your order, please contact us within 7 days of receiving the product to request a return.

Returns must be made within 7 days: When requesting a return, please ensure the product is unused, undamaged, and in its original packaging and labels.

2. How to Request a Return

Please send an email to support@atollun.com, providing your order number and purchase date, along with a description of the problem or photos of the defect (if applicable).

We will respond to your request within 2 business days, confirming the return request and providing a return address.

3. Return Shipping Costs

If the return is due to our error (e.g., wrong shipment or defective product), we will cover the return shipping costs and provide you with a return shipping label.

4. Refund Processing

Once we receive the returned goods and confirm they meet the return conditions, the refund will be processed within 5-7 business days. The refund will be returned to the original payment method.

Please note that your bank or credit card company may require additional processing time to reflect the refund.

5. Exceptions

The following situations are not covered by our refund and return policy:

Goods have been used and cannot be resold.

Return requests older than 7 days.

Return requests for non-defective goods.

6. Contact Us

If you have any questions about our refund and return policy or need assistance, please contact us as follows:

Company Name: Atollun LLC
Address: 10 WILTON CT, MADISON, WI 53704
Email: support@atollun.com
Phone: (608) 597-9100

Thank you for your trust in Atollun LLC. We look forward to providing you with excellent products and services!